From: Ryan K.
Date: September 20,
2002 11:44 AM
Subject: Hahahaha Ontario-ites!!!!!
Okay okay, most rants are from Ontario on this site.
But when you guys had Shaw Cable, we (British Columbia) had
the third reich known as Rogers.
Before I go any further, I'd like to say how happy I am with
Shaw. Our internet is decent speed, our cable always
works (except for Sportsnet which is blurry, but besides Jodie
Vance, there's no reason NOT to watch TSN instead.)
It seems like you got the short end of the stick, Ontario,
before they left, we had some major idiots out here.
1. Negative billing for the Me+ channels. Scenario:
Three months free trail, we say okay. 3 months up, call
"Your trial period is up, wanna keep it?" Us:
"no thank - you." okay then we'll give you 3 more months free.
cool. 3 months later: Rogers:
We told you we
didn't want it, and we still don't. Rogers:
Okay, We'll give you ONE more month free. One month
later: Overdue bill for the last 4 months cable bill!!!!
NOT TO MENTION WE PAID OUR REGULAR CABLE BILL, THIS WAS A
SEPARATE BILL FOR ONLY THE ME+ CHANNELS! We call and
tell them to take the damned channels out of the cable box,
and the ask IF WE WANT ANOTHER MONTH FREE.
We say free? You're charging US ALREADY, I have the
bills to prove it!!!! She still denies they billed us!!! I
talk to someone I know that worked @ Rogers (acquantance,
not a friend :) and he told me that they saved the extra free
service I got, and would charge us for it through service
charges! Bastards. Needless to say they finally
removed their stupid channels, I didn't pay for them, and
life was good.
2. "We're going to charge you with theft." > This happened
just after they came over to block the above channels.
Our cable goes out unexpectedly. Everyone else in the
neighborhood works, but ours doesn't. We call Rogers,
and they say something like "suspicious activity (use of a
spliter, WHICH WE DON'T) and that they were going to lay charges.
I DON'T HAVE A DAMNED
SPLITTER, INVESTIGATE IT YOU IDIOT. Techie comes over
like he's the FBI, running wires from the box to our house,
etc. Finally he comes over to us and says "Fixed your
cable." and leaves, no apologies or anything. Turns
out the goof that put the filter in for the original channels
something else up in the cable box, and he fixed it, AFTER
THEY THREATEN US WITH CHARGES!!!!!
3. Porn on cable. (IT was a mistake, but still) Sunday
afternoon, football game is on, right? No, it's hardcore
pornography. I got nothing against porn (I'm a red blooded
Canadian) but I also had 2 kids under 9 years old watching
TV. Hell they gotta learn sometime, but on Sunday afternoon
shouldn't be watching some skank in a 3 way. Wrong,
just wrong. They played outside for the afternoon.
4. "Buy a new computer." This advice is from the Rogers
tech guy. I adamantly tell him, "I know a little bit
about computers, and our computer is fine. There's a
signal coming in and out of your modem, but I can't reach
any websites." They say my computer isn't fast enough
highspeed. I tell them "but it worked yesterday!" they
say they changed something (can't remember what.) I
tell them I have a Pentium III. They do a 180 and say
"well your computer is broken internally, you'll need to purchase
a new one." I hang up in anger. Later in the day
the internet works. I call back, and they deny the internet
was down!!! they won't give me anything!!!! my computer (which
was dying / dead / too slow for them 10 hours ago fixed (and
upgraded) itself!!!!) It's a miracle Brothas and Sistas!!!!
5. This last one isn't really Rogers, but it pissed me off
anyways. I'm at the Rogers towers (regional headquarters
or something like that.) Anyways, the building is a large
office tower with many businesses, but Rogers is its main
tenant. For career day (highschool) a couple years ago,
we got to tour some of the businesses in the building.
We had a break between visiting businesses, so we went down
to hang out in the lobby for 10 minutes. We're dressed
like "normal" teens (Jeans, sweater, normal hair, etc.) Security
guard"s" come up to us and say "no loitering." We explain
our situation and what's going on very politely. No
change in their stance, except for "get out." Turns
out Rogers doesn't want "undesirables in their building,"
as the guard put it quote: "This building is for Rogers business
only." Not only did they forget the little guy (us)
they forgot the other tenants that use (and pay for) the right
to use their building. Anyways, bad grade for Career
and Personal Planning course in school. In trouble by
the Principal for "not properly representing the school."
(CAPP teacher rats on us!) Jerks.
Thanks for the time.
Ryan in VanCity
PS> Shaw is good. Good internet. Good cable.
Good service. Sorry Ontario, you guys got screwed.
I like this guy. Even after
being released from their evil grip the bad taste lingers
for years. Thats why I welcome rants from past customers.
A rant is a rant is a rant. By the way for anyone who may
be reading this and is not aware for a great cable alternative
to ROGERS check out Star
owns Star Choice? SHAW. I have it and I could not be happier.
Date: September 26,
2002 2:02 PM
Subject: Rogers sucks, Sypatico
here I come !!
I have been a Rogers Internet
High Speed customer for 3 years now. Never once late with
a payment and never short on a payment. I just resently moved
to a new area, where there seems to be more down time on then
up time. Every time you call and ask what the problem is,
they always feed you the line" We are upgrading the system",
which translates to" We have no idea what is wrong, we have
no idea how long the service will be out, and we cannot tell
you this, because you will think we are idiots!"
Anyways, I finally got feed
up and asked if they are upgrading the system, they have been
doing this for at least the past 4 months that I have
lived here, and would like to know how much longer this will
take, because I will change services, if they do not fix the
problem in the near future. I was told they could not tell
me how long it would take, and if I was to disconnect the
service, that if I ever wanted the service back, that I would
have to pay a reconnection fee ( this is there so called"customer
service" selling point) I became VERY furious and told them
to disconnect my service by the end of the month, and to connect
me to their supervisor.
They where more than happy
to cut my service off and the supervisor did not even care
that I was a loyal customer for 3 years. I was basically told,
if you don't like it, then get lost.
I have called Sympatico and
have made arrangements for their service as my brother highly
recommends them. You see my brother was a Rogers customer,
was treated very badly by them, and changed to Sympatico.
Rogers did not care when he told them to cut his service off,
until it was actuallydisconnected. As soon as it was disconnected,
Rogers called him back right away and offered him free reconnection,
and 2 months free. If they treated him that way when
he was a customer, he would have never changed.
He tells me Sympatico's customer
service is EXCELLENT. He had a slight slow down problem with
his connection, he called Synpatico, they fixed the problem
in minutes, AND called him back the next day, to make sure
everything was still running smooth. Now that is customer
BUBYE Rogers, Hello Sympatico
Please keep email secret as
I am still a user of Rogers until the switch.
ROGERS has poor customer
service????? Really????? Just kidding. I think they should
adopt a new slogan "At ROGERS, customer satisfaction
is at the top of our list
of things we really dont
care about." Sympatico? Awesome service. Do I need to
Date: September 29,
2002 6:56 AM
Subject: Rogers owes me
I bought a pager and subscribed
to Rogers service in '96. The plan required I pay $45 in advance
every three months. By '02 the price had climbed to $60 and
I decided that since my needs had changed I would discontinue
the service. I called them on the phone and asked for a stop
and was told that since a bill had just been posted I would
have to pay that bill before I could stop the service. I don't
think that's right since I pay in advance for the service
but it just was easier to pay the bill than to fight or risk
my credit. The pager continued to work so I called again to
get it shut off but it continued to work and sure enough I
got another bill for $60. Help! I'm trapped in this deal!
After a dozen phone calls I finally spoke with a rep with
authority and the pager that would not die is now silent.
But not the account. You see, Rogers now owes me a few bucks
and they write me every month to tell me this. What a waste
PS Please supress my last name and email addy - thanx
Another ROGERS billing /
customer service related fiasco. It makes me sick to no end
how they completely disregard a persons time and effort.
Youd figure with the high volume of ROGERS customers
swithching to ROGERS competitors theyd have the
cancellation process down by now. At least youre out.
like to take this time out to show contributors to the Rants
section of IhateROGERS.ca that there is nothing to be afraid
of in voicing your grievance or opinion against ROGERS. Those
$$ hungry bastards will let you complain about them all you
like as long as you give them your hard earned dollars. Some
of you specifically request I supress your names, e-mail addresses,
etc. I do this anyways as that is my policy for your anonymity.
like to say that my name is Adam Sherman and my e-mail address
From: Dee F.
Date: October 8, 2002
Subject: Rogers can pound
In April, my car was
stolen along with my cell phone. I called Rogers and alerted
them to the phone theft immediately. They told me the only
way I could replace my phone was to do a hardware upgrade
on my account. The account was originally a corporate account
which we called and had changed in June, 1999, when my husband
retired. We found out when we went to get the hardware upgrade
(a new phone) that they had not changed it to a private account
and that it was still a corporate account. We asked the fellow
at the store where we got the new phone at to again cancel
the corporate account.
We were then told the only
way we could upgrade our hardware (phone) was to sign a two
year contract. We did that. The phone we were sold works
on a GSM network which we were assured was available
in our area. The phone has not worked since day 1, in our
Several times I have phoned
and complained, I was not told until after the warranty/guarantee
was up that I could have taken it back and got another phone
that works on digital. Convenient. I continued to complain
and finally got someone in July named Randy (they will not
give their last names) After I threatened them with a class
action law suit, he finally looked into it, apologized
and confirmed that I was right and we did not have the GMS
service in our area. Randy assured me that they would find
me a new phone at no cost or agree to cancel our contract
and told me that he would phone back and tell me what they
would be doing. I was also informed during that call, that
I was still on a corporate account. Again I cancelled it. I
am still waiting to hear from Randy, he NEVER called back.
I called Rogers again Sept
20 2002 to find out that they will not cancel my account,
that it is still listed as a corporate account (they also
informed me I can't telephone the corporate office, I have
to fax them. I have no fax and have to travel 25 mile to the
nearest town to pay for one). I informed them that Randy had
told me that they would cancel my account if they couldn't
find me a phone (which they didn't) and was told that that
"offer" was only good for 30 days and since it was made back
in July it was no longer valid. WHAT OFFER?, they were suppose
to get back to me! I was never told at any time that it was
a 30 day offer.
This company has done nothing
but lied and conned me and several other people I know with
promises and offers they can't keep. Just recently they out
and out lied to my daughter and she ended up with 2 phone
contracts at one time and they refused to cancel either unless
she paid them $300.00 for each contract to end them.My daughter
told them where they could ram their phone and she threatened
a class action law suit and let them know I was putting a
large ad in the newspaper to advertise for disgruntled clients
My husband and I are on a fixed
income and I have been making monthly payments for a phone
account that is useless to me unless I happen to be in Toronto
which is over 2 hours away and which I get to about twice
I was at the point where
I was seriously thinking about advertising for other
customers they have cheated and starting a class action law
suit. This company misrepresents itself and bald-faced lies
to get people to sign up. I finally blew a gasket and said
enough is enough. I went to Pat Foran of Consumer Alert on
CFTO news in Toronto and told them that I would go to the
ends of the earth to give them as much bad publicity as I
could find. They finally relented and I sent the phone back
and they cancelled my contract. Now they owe me $150.00 and
I don't know how long I will have to wait to see my money.
Dee you are not alone. Unfortunately
that doesnt remedy the situation. Im proud of
you the way you stood up to ROGERS. A lot of people just lay
down and take it. There are alternatives out there and more
and more people are taking advantage of them. I hope your
story stops someone from dealing with ROGERS. There is no
excuse for the way you and your family were treated and ROGERS
should be ashamed of their business practices.
From: Andy A.
Date: October 9 2002
Subject: Free Cable TV
I have heard that if you order high speed internet through
Rogers without Cable TV you will receive free basic cable.
And if you take off the filter you can get all the normal
I just wanted to see if you have heard of this and maybe if
you post it, someone will reply with a true answer.
It sounds to me like youre
talking about stealing cable. I may be wrong but if Im
not I of course can not endorse that practice. I wouldnt
rat out anyone if I knew they were doing it. I just dont
think it would be proper for me to advise on the situation.
However, if you are looking for some input check out the following
interactive forums where youll find the advice you need:
Here you can post your questions
and get responses from other posters who should be able to
answer your query.