From: Alexandra F.
Date: November 16, 2002
Subject: I want a Fido phone
so here is my Rogers story !
Hi. I was with Rogers for a
year. The only reason why I stayed with them for that long
was because of the year contract I had to sign when I activated
my phone with them.
The most ridiculous story had to be when I went to deposit
a check in the payment box they had in their Place Ville Marie
store. At that time they where not accepting payment in cash
or by credit card. Just that it itself was stupid. Anyways
a month after my payment my phone gets cut and they tell me
it would cost me 40 $ to reactivated after that hotline. After
arguing that I had make my payment at that store they called
the clerk at the store and they found out that my check was
stuck at the botom of the box in a crack ! How incompetent
can you be ! But of corse this problem was not solve inside
a 5 min call but more like 5 or 6 different calls that lasted
30 min each !
Then there is the time when they decided on their own to activated
a second account under my name for a PAGER ! Oh and was it
a pain to explain to them that I had no pager and never asked
to activate an account for that kind of service. It was even
longer for them to bring back that account balance at 0$.
But the worst during that year was having to call their customer
service. Each time I would wait about 20 or 30 minutes with
the same old boring song before talking to someone. And all
through that year each time I would call I was always getting
a newbie representant. I would be put on hold 5 minutes for
each question I had. "I would like to change my address" =
5 min on hold, "I would like to activate Call Display" = 5
min on hold, "Can I have my balance" = 5 min on hold. They
have no training or knowledge on what a good custumer services
On top of all that I was getting abnormal 200$ to 350$ bills
witch I never got with Fido or Telus before and after switching
I would not recommand this company to my worst enemy ! They
will take all you money and your spare time and offer you
not mucth in return !
I personnaly recommand Telus & Fido for their prices.
Bell is the best but the most expensive. And Bell is the best
but the most expensive.
Let me start with 2 words
check. Let me start with 2 words
spell check. Geez, I
hope you have a sense of humor. Now in response to your complaints
about ROGERS, youre absolutely right. I hear these complaints
over and over again. ROGERS really does not seem to have any
interest in improving their customer service. Thats
why Im here, to provide alternatives to their services
Im pleased you use one already.
From: Joel G.
Date: November 19, 2002
Just wanted to send a note that
your site is brilliant, Roger's
customer service department is atrocious,
and there seems to be no recourse. Thanks for creating this
outlet for my frustration.
First off all, let me say,
"You have an eye for talent Joel". But seriously,
I just got so sick of those straight spined talking monkeys
(ROGERS) this web site was the result. Isnt it funny
how 75% of the complaints seem to be customer service related?
A chain is only as strong as its weakest link.
From: Robert C.
Date: November 22, 2002
I notice you hate installers
I dont install for Roger but
I can tell you this.
Every year the installers are
being ask to do more and more and are having benifits
and pay cut back.
At Shaw coomunications its
also happening. We face Dogs attacks at customers that insist
we pet their groulling dog because he is a real sweet heart.
We go through house that make you want to gaghe and throw
We still do are jobs.
Head Office say their losing
money so there is no raise this year but they work real hard
to illiminate another pay cut. Cheak the 2001 profit for the
Share holders like Ted or getting
a thirty percent profit over last year. This years profit
is $130,000,000.00 last year was only $100 milllion. But if
you work for them that say their losing money.
We use to get $ 25.00 per hour.
Now their offering $ 16.00.
Tell Mr Roger you get what
you pay for.
If spelling only counted...
Im not sure if you are an employee of Shaw or what your
story is, but to clarify I dont hate installers, I hate
you know - like the web site says. And if you
are an installer I cant help you with being underpaid.
Then again with some of the stories I have heard, maybe $16
per hour for a ROGERS installer could be seen as overpaid.
Date: November 24, 2002
Rogers has been undertaking
a "service upgrade" in our area for weeks now. Every day the
internet goes off-line, and most times the cable TV goes with
it. Frustration has caused me to call and report the outages
And every single time I report
the dreadfully slow internet service, the morons
on the "customer servie" line REFUSE to admit they are working
on the lines, instead, prompting me to
a) reboot the modem,
b) do ping and traceroute tests
and e-mail them the results, or
c) continue to tell me they
can't do anything to troubleshoot my system because I'm using
a router in my network, even when I disconnect the router
and reboot, releasing and reconnecting the ISP.
Why can't they just say "Sorry,
sir, we are in the process of improving the cable system in
your area, and hope to have it finished by.............
And we're sorry for the inconvenience."
O, and don't laugh, but a reduction
on my bill for the lack of service over the last 6 weeks would
be appreciated, too.
Time to stop waiting, and
find a new ISP.
Youre starting to see
the light Gary. If youre unhappy or unsatisfied with
something, dont sit there and take it like a yutz. Why
be unhappy? Eliminate the source of the problem and find a
solution. I would suggest you start by clicking here http://www.ihaterogers.ca/internet_on1.htm
for ISP alternatives.
From: kv kv
Date: November 25, 2002
i know you hate rogers, and they
drive me nuts too, but i'm wondering why there are only 4
complaints about them on your website. i must admit the thing
i like about rogers digital cable is they carry more digital
channels than the alternatives and rather than paying for
the type of programming you like (such as with bell), with
the rogers digital channels (above channel 76
downtown, above channel 86 in pickering) you can specifically
pick which individual channels you would like or make your
own packages. unfortunately, it would appear that someone
at rogers hits the technical service reps with a stupid
stick before allowing them
to talk to customers. i had a cel phone with them (analog),
and i could tell whomever i was talking to that i was about
to drop the call whenever i hit certain areas. i complained
& complained and after not fixing anything for 6 months
i cancelled. they told me i would have to pay a $200 cancellation
fee and i told them it was worth it. then they patched me
through to someone else who i informed of my cellular troubles
and they said i didn't need to pay the $200 cancellation fee
because i was still keeping my cable tv. i thanked them. i
can't cancel my cable tv. my building pays for it. if i were
the gambling type i would
hazard to guess that rogers still hasn't fixed those dead
zones. now for those who want to stay with rogers digital
cable, it is nice to know that instead of paying $8.95 a month
per box rental, the digital boxes are now finally for sale.
Look closer my friend, there
are more than 60 complaints posted on this site.
I had the digital cable
from ROGERS, black market satellite dishes and now 100% legal
satellite service from Star Choice. In my opinion nothing
compares to the DSS (black market) choice when it comes to
selection, not to mention price. However I dont condone
or advise anyone to go that route since its illegal.
I also got so sick of the stupid card going down all the time
I ripped the freakin dish off my roof and danced on
it until my feet hurt. Star Choice provides all digital channels
unlike ROGERS, their packages are bundled quite economically,
they offer the option to purchase any channels individually
as opposed to a bundle and the customer service is excellent.
I dont think I need
to comment yet again on the incompetent customer service ROGERS
oops, I guess I just did.