From: Jeremy B.
Date: December 4, 2002
it's a big one*
I am a former Rogers
Video employee. I know, I was employed by the company
that represents Evil in its entirety, but we all make mistakes.
At any rate, here's why I detest the entire Rogers "empire".
I had worked at the video store for three years and a month
or two. It was a pretty good job, flexible, and I had
a great store manager who liked to go against the rules and
fight upper management so we never really felt the true
evil that is Rogers.
For the majority of the time
I worked there, I held the position of store supervisor.
In those three years I had been a pretty damn good employee.
I didn't receive a single negative remark on my personal file,
not one instance of being written up, etc. Beyond that,
I had recently attended a new training session
that every employee was required to take when they began the
program. I recieved a 100% assessment from the trainer.
On my last performance review, I had also received a 100%
assessment from my manager, and the highest raise possible
(which no one is supposed to really get, according to upper
management). Not that hard of a job so it was easy enough
for someone with at least some intelligence to score high.
Anyway, this is all to show that I was in no way someone
the company should have been screwing over. Rogers eventually
found a way to force
my good manager's resignation though and from then on, things
went down hill.
The manager we eventually ended
up with was the kind of person who sucked up to her bosses
(literally "sucked up" one as far as we could tell, if you
know what I mean...) and bent over for whatever they asked
her to do. This manager brought her best friend with
her as her assistant manager.
Not long after the arrival
of these two new store managers, perhaps a month, things started
to get fishy. Beyond the crappiness of working for these
incompetent people, the bank started noticing that the amount
of money in the deposit bag didn't always match the amount
the slip. None of us knew why this was occuring, especially
since we were the ones who counted it at the end of the night
and there's no way we suck that much at counting. Eventually,
after some investigations, the assistant manager was let go.
As far as we could tell, someone had been borrowing from the
deposit and not putting it all back.
About a month later, things
really began to get screwy. The manager had been working
on a Friday night. Part of the night responsibilities
was to count up all of the cash at the end of the day, write
up a slip and put the money in a deposit bag in the store
safe. I was working the opening shift that Saturday
morning. Part of the morning duties is to make sure
to take the deposit up to the bank. Now, this Saturday
morning, there was no deposit bag in the safe. When
I checked the safe in the morning and there was nothing there,
I assumed my manager had just taken it to the night drop off
at the bank and thought nothing more of it.
A few days later, we received
a phone call from the bank stating that they hadn't received
a deposit for said Friday night. Things began to whirl.
Everybody started asking where the deposit was. Many
upper management types were informed of this fiasco (it involved
approx. $4500) and the police were brought in. I was
one of the prime suspects for this incident and man did I
feel the pressure. It actually came to the point where
I had to go to the police station. I was brought in
a room that was completely bare. Concrete floor, walls
and ceiling. Two stools attached to the floor with a
table between them (also attached) and a camera in one of
the corners. I was interogated for more than an hour,
all of which was unproductive because I didn't know a thing
about the money. I did tell the cops who I believed
was the culprit because of the previous missing money.
I don't know if they believed me or not. A few other
people had to talk the cops, including the manager.
About a week later, I went
in for one of my regular shifts and our zone manager (one
level above store manager, responsible for a number of stores
in the city, man Rogers grotesque amount of "managers" is
a whole other rant) was in the store. She took me to
the back, handed me an
envelope and informed me that I needn't work my shift that
night, or any future shifts. They were letting me go
because when I had noticed the deposit was not there in the
morning, I didn't immediately inform someone. *BULLSHIT*
To this day, I don't know why
I was chosen as the scapegoat. I've come up with a number
of conspiracy theories to explain it but I don't think I'll
ever know the whole truth. All I know is that I, an
exemplary employee of three years, was being fired for an
honest mistake because I believed my manager had taken in
the deposit. There was a small amount of retribution
after this. Both of the stores two other supervisors
immediately quit, as did all of the staff minus maybe 3 people
they heard I had been fired and why. That made me feel
What makes things even worse
is, maybe two weeks after I had left, even more money went
missing. Rogers tried to blame another employee who
immediately quit after seeing what had happened to me.
The only person who was never blamed was my manager. The only
common factor in all three incidences. I know that the
people who run this company are absolute
retards but they can't
be that dumb. There had to have been more behind their
refusal to blame her than meets the eye but I'm not one to
sling mud and any explanations are merely speculation.
I attempted to pursue a wrongful
dismissal suit but it was just too damn expenisive to pay
a lawyer plus court fees. I posted a page on my website
how much Rogers blows and I soon received a letter from them
threatening so sue me for slander. I changed the content
so that it stated that the things I was saying were my opinion
and they lost the grounds of their law suit.
I absolutely cannot stand anything
to do with the Rogers group of companies now and avoid them
at all costs. If they're willing to shit on their own
employees (the ones who actually work hard), imagine what
they're willing to do to Joe Public.
It's unbelievable that our
country is so proud of such a corrupt, ruthless and disgusting
example of corporate business.
There, an insider's point of
view. Makes me sick.
Nice long rant
all out my friend. That is one helluva story. Of course I
cant verify one way or the other if any of it happened
but Im more than happy to post it. Ive checked
out Jeremys site and the URL again to read about his
opinion of these rat bastards is www.fokakya.com/idislikerogersvideo.html
Maybe Im psychic,
but something tells me getting you to wear an I HATE ROGERS
T-Shirt would not be that difficult.
From: Glen S.
Date: December 4, 2002
Subject: Your Site
To Whom it may concern,
I love your site. I have been trying to get people to
stay away from rogers for so long. I worked Rogers video
and with Rogers high speed internet so I know how the inner
working are and they treat their employees as bad as their
customers. I know that the Highspped reps are not trained
very well and most of them dont have a clue what they
are talking about and are only using what ever info they have
been trainned. This is why they need to ask someone
else for an answer, put you on hold or spend an hour trying
to fix a problem.
When I was working at rogers video, I was amazed at how little
the employees cared about the giving good service. (me being
one of them since they pay very little). To show you
how little they care about the employees. I was running a
store for 2 years, I had to take a leave of absence due to
an operation and recover period and when I came back,
my boss demotted me and lowered my pay for no reason.
To make a long story short. I
Glen I hope you read the
rant above yours. It was submitted by another EX ROGERS VIDEO
employee. I like that you can all confide in me. I wont
tell me your ROGERS secrets and let me tell
any one who will listen. Im guessing youd also
be a shoe in for an I HATE ROGERS T-Shirt.
From: Jeff F.
Date: December 8, 2002
Subject: A New Rant for
First off - I LOVE your site!!
Awesome work! Keep it
I was looking for a new ISP
(as I have had enough of Rogers). Oddly enough for the
last year and a half my service has been fairly good.
Partly due to the fact that I have a LAN CITY modem (uncappable
downloads he he), how ever I want faster uploads, 48k/sec
just doesn't cut it with me.
Okay, Cable story for you:
In October of 2000 I went to
Mexico for a week... I come home, internet is down and has
been for 5 days. 2+ weeks later... still down.... well
20 calls to tech support later, hold for 25-45 minutes EACH
call... plus a few I hung up on when I heard "estimated time
till your call is answered 1.5 - 1.5 hours" I finally get
internet working again.... magically odd huh? I received
a 1 week credit... the reason "Well we know it was down for
a week, and that's all it should have been down for so that's
all we can credit you" oh great thanks! I'm trying to
remember all the details but not wanting to get all worked
up again I am leaving some of it out!
Cell Phone Story:
Having had Rogers AT&T Cell
phone for 2 years and being at a new job where I was using
2000+ minutes a month on the phone, I decided I should get
a phone I can actually hear! I call customer support
and ask them if I can have a hardware upgrade... I was told
yes, but it would cost me $100 to go from a Nokia 6100 to
a Motorola TimePort, I didn't want to pay it seeing as I already
pay $150 - $250 a month for service... I was told... well
I can give you a $75 credit for something and a $50 credit
for switching to a new plan. I say "Okay great!
sounds good to me!" I take the ladies name (who was
actually very nice) and reference ## and hope for the best.
A few weeks later I get my bill.... $459!!!!!!
My usual $200
bill, plus $225 for a phone plus $25 for some upgrade charge!??!
I call customer service back
and of the lady I talked to doesn't
exist... nor does my reference ## So I got stuck paying
a $459 bill. Oh it gets better.
Finally I had enough of that
crap and in July or August of 2001 I decided to get rid of
the cell phone all together (I had gone through another hardware
upgrade as well.... don't start on that) so I decide to cancel.
I call in and say I want to terminate my service. Well
it seems that now they know that reference ## and person...
apparently I had signed up for a 2 year add on contract and
that is how I got my $75 credit (that I never received) and
I would have to pay $200 to cancel early. I had enough.
I told them to go to hell. The sent me a $200 bill that
I decided I wasn't going to pay. in January I still
hadn't paid it and they called to offer me a deal. They
said, I could pay $100 not the $200. I said they still
owed me a credit, they said no. I called again and got
a really nice girl in Montreal and somehow (I don't remember
how) we worked it out and I only had to pay $22 to finish
everything off. Oh yes, I remember. They had still
billed my credit card (which I had unauthorized them to do)
Needless to say... I went to
Telus... don't get me started on them either!!!!
Rogers charges way too much
for crappy service. Yep, that's the story. Cancelled
cable and now internet is up another $10 a month....
So here is my status now.....
Cell Phone - Telus Mobility
TV - Direct TV
Internet - Rogers till I get
signed up with AEI DSL
Thanks for listening to my
rant and again, I LOVE YOUR SITE!!!
I shall be linking to it from
one of my sites @ www.toyaddictz.com
-- Jeff --
I know what you mean when
you say, "I'm trying to remember all the details but
not wanting to get all worked up again". When I think
about the fiasco I went through with them over my cable bill
situation my head starts to pound and I reach for squeezy
stress ball thing.
Date: December 10, 2002
Subject: "High Speed
Internet" my ass
Subject: Rogers employees are full
of total bullshit
Mon Dec 09 22:56:26 2002
Hi, I've been with Rogers Hi-Speed
Internet for a few years (living in an apartment) even before
when it was Shaw@Home. Rogers
tookover the Scarborough area and well my internet started
decreasing a bit, I'm a patient man who tolerated their constant
15kpb/s download and 5kbps upload speed for about 6-7 years.
During the middle of July my internet started to slow down
even more, I would have a response ping of 900+ on game servers
and from everyone else. It was almost impossible to load a
web page within 7 seconds, much less connect to any type of
server. However, a friend of mine who has the new Ericsson
Cable Modem that lives in about 5 mins away, walk had always
a constant ping of 50. I called Rogers and asked if it was
my modem, they said, "Well, we can't exchange your modem unless
there is something wrong with it, but don't go purposely breaking
the modem, or else you'll have to pay for the replacement."
Later on we discussed this intensive traffic problem, he concluded
that there were over 250 Rogers Cable customers sharing with
me in my area. He also said that the problem should be fixed
within 36-48 hours. So, being the patient man I am, I waited
and waited. So far, 5 months have passed and I'm wondering
what the hell they are doing. So I called up the technitian
again, this time it was somebody else, they said, "No, there
is no problem in your area", I said, "Lady, could you please
ping this IP." She pinged it and told me that it was in the
1200 range, and she continued on with, "there's no problem
in your area." So, I just hung up on her and called again
hoping this time I would talk to somebody with at least some
knowledge. A man picked up we discussed the problem and he
agreed that there IS a problem in my area and also told me
that it would be fixed within 36-48 hours. I told him I've
been waiting 5 months and he said Rogers technitians are on
the way. So basically being the patient man I am, again, I
waited and waited. Weeks passed and I was fedup and was tempted
to walk over to some Rogers technitians and break their faces
and yell at them. I was left with the decision to switch to
DSL, technically DSL is slower than cable, but in this case,
a 33.6 would be faster than what I'm getting. Literally speaking,
I hate rogers, I mean, how can a person who's 5 minutes away
from me, walking duration, have such perfect stable speed
and download speeds above 150kbps?? While I'm sitting here
waiting about 30 seconds to load up google.ca. I think their
technical support phone line people are full of shit, and
they don't even plan on fixing this problem. I'm still with
Rogers and being the patient man I am, again, going to wait
till the end of December, by then I'll switch to DSL with
Bell. Pissed off as I am, I don't even bother calling them
because I know they would be absolutely NO HELP at all. Rogers
"Hi-Speed Internet" my ass, they're full of shit and are no
help at all, stupidest
people I've ever met and talked to on the phone.
Calvin, seriously what do
you think of ROGERS? Just kidding. When I was with them I
used to get the feeling that they had an incentive plan to
earn extra money. Frustrate a customer to slamming the phone
down +$10, frustrate a customer to use foul language and slam
the phone down +$25, frustrate a customer in to canceling
+$40 and frustrate a customer in to jumping out of a window
+$50. It always seemed like frustrating me was the real objective,
not solving the problem.