From: Paul D.
Date: December 10, 2002
Subject: Is there any comeback?
They seem to be a monopoly
and it seems the only choice I have is to take them or not
(since I live in a condo), I can and will submit a rant but
I'd like to get my own back in some way for the inconvenience
they caused me, is there anything I can do, a regulator that
I can complain to or anything like that?
Paul this site thrives on
the fact there is a "comeback". I am assuming that
your monopoly comment is regarding their cable services. If
youre talking about something else, check my sections
on this web site for alternatives to ROGERS different services.
I do also provide alternatives to their cable services (including
people enjoying condo life) as well on the following page
Concerning a complaint, Im
not really sure who you would go to, but if you want to find
a bunch of people that could possibly help you try here http://www2.dslreports.com/forum/rogers.
Although that site deals with mainly Internet service related
topics, there are plenty of people there with beefs about
ROGERS who could probably help you. You can also check out
the CRTC (Canadian Radio-television and Telecommunications
Commission) at http://www.crtc.gc.ca/
From: A guy who really
Date: December 12, 2002
Subject: Rogers Burn
I have a good one for you - but
please, dont post my name or my email address other than the
one I put at the bottom, thanks (read on, and you'll understand
why). I have been a rogers cable/cellular customer in
Alberta for about 4 years on and off with the phone.
I moved to Calgary last september, and being stupid, I decided
to go for Rogers latest deal and switch from Telus (which
I was quite happy with) to Rogers because they had what was
(at the time) a really neat phone. So I headed to my
local rogers dealer, and picked me up a Nokia 3360, on a 40
dollar a month plan. So after waiting in the store for
over an hour, they FINALLY get the damn thing activated, and
I am on my way with a new Calgary phone number. Now,
being new to the city, I made sure to ask "WILL THIS WORK
AT MY ADDRESS, IN THIS NEIGHBOURHOOD" and the lady of course
said YES. I also asked, "In your opinion is this a pretty
good phone?" and she of course replied that it was one of
their best. So no biggie, I take the thing to school,
dont mind the phone, it seems to work ok. I get home,
and I'll be damned, the moment I turn into my close, the damn
thing looses reception. I have absolutley zero reception
anywhere around my house. And isnt it great, that being
new to calgary, I am trying to find a job, but all my calls
get dropped, and WOW, my voicemail doesnt work! So,
I am a little pissed, I call Rogers the next day and explain
everything thats wrong, the guy tells me to call tech support
- so I do. I get on the phone with some arrogant asshole
telling me that I am programming my voicemail wrong, and that
I messed with the settings so the phone gets no reception
in my area. Well, excuse me mr. 12 dollar an hour rogers
tech - I just happen to be 4 months away from finishing a
degree in Wireless Engineering - I THINK I CAN PROGRAM THE
FUCKING VOICEMAIL ON MY PHONE! This is where it gets
bad - I finally land a job at a local electronics store.
Its really a good place to work despite rumours - but companies
like Rogers that screw people over make it damned hard for
the companies distributing the phones! Anyways, finally
(this is 3 months and dozens of phone calls to Linda
Patterson, the call center manager for rogers)
they replace my damned phone with a Panasonic T210.
WOo Hoo. It still doesnt work. Now, I am thinking,
alright, you guys can burn in hell I am going back to Telus.
So I phone up the call centre. "Yeah, Linda, I need to cancel
my phone - its still not working, and you guys arent providing
me the service I need", She says "Okay sir, there is a $200.00
fee for termination of your end of the contract", Im trying
to be reasonable so I dont get mad " Well dont you guys have
a quality of service that you need to provide to uphold your
end of the contract?" "No" - Fuck. So I ask to be transferred
to HER boss. I leave a voicemail, and politely explain
the situation, now I admit the last part of this was a little
stupid, but I had to do it, I said "Now look, I work for an
electronics store, and I gotta wonder, if you guys are providing
such horrible service to your customers, and employees of
places like my store that sell your product are also getting
this same horrible service, then how can we be expected to
sell your stuff? I mean, I am supposed to be honest
with customers when they ask questions, so what do I say when
I customer asks me about Rogers AT&T for a phone?
Yeah, they suck, their service is horrible, their reception
is crap." Anyways, I finish up the message politley,
just using my workplace as an example. I get to work
the next saturday morning, and my manager, and the general
manager call me into the office - The Rogers Lady emailed
all store management and told them everything that was going
on! HELLO - FOIP??? Anyways, I didnt get fired,
Im sure they knew I would sue. I cancelled my cable,
and payed the damn $200.00 to cancel my cell account, and
went to Bell for TV, and Fido for cellular - WHAT A SMART
CHOICE! If you are thinking about getting a rogers cell
phone, heres an idea - DONT! If any lawyers ever read
this, and there is any legal action I can take over these
morons, please email me! firstname.lastname@example.org
You know you are the 2nd
person to ask for help from a lawyer on here. This is yet
another example of how ROGERS deals with their customers
problems and of course another example of why ROGERS is NOT
the company to go with for anything. The only reason these
douche bags incorporate a cancellation fee of $200 is so theyll
see any money at all. All anyone needs is to get a little
taste of their "customer service" and youre
ready to cancel. I know theyre pricks for charging it,
but in the long run itll turn out to be the best $200
you ever spent.
From: Zoran K. K.
Date: December 13, 2002
Subject: (No Subject)
submitted by this genius has been moved to the NEW Hate
Section of ihateROGERS.ca
From: Rob & Pat
Date: December 15, 2002
You gotta love it when rogers
cuts your bandwidth speeds in half and raises the price at
the same time.
That happened to me in July.
My speeds went from 300k down
It took 5 phone calls before
i got a straight answer.
The cable techs woudn't tell
me the truth just lied saying that nothing had changed with
When i called their television
tech's i actually got an honest one that told me they had
cut their bandwidth caps in half but were keeping it quiet
to avoid a backlash by angry customers.
Were gonna chrge you more for
Rogers has my vote for worst
They are just a bunch of greedy
morons that take advantage
of their customers at every chance.
I highly suggest staying clear
or these robot
morons and take any other
high speed that may be available to you in your area.
Just to remind people
case they forgot. IhateROGERS.ca is here to provide those
high speed alternatives. If you are looking for an alternative
to ROGERS Internet services, dont be shy and check out