From: Alisdair H.
Date: February 13, 2003
Subject: I HATE ROGERS
Here is a copy of a letter
that I sent to Rogers about a month ago. I fought with
them over the phone for months and had no satisfaction.
So I wrote this letter - promising payment - WHEN the problem
Dear Sir or Madam:
I am writing to you concerning
the above account. We have been LOYAL customers of Shaw/Rogers
Cable since moving to the Barrie Area almost 25 years ago,
We are now retired. In 2001, we moved to our current
address and have had nothing but trouble with the cable service.
In previous years, we have ALWAYS enjoyed Pay TV, the Super
Stations, Movie Networks and more. When we moved to
THIS building, we were told that those stations were UNAVAILABLE.
Something about old cable or old wiring, I'm not sure and
I honestly don't
care WHY it doesn't work, I was just assured that I would
NOT be receiving the "premium channels" that I had subscribed
to for years.
As if that weren't bad enough, the channels that I HAVE been
receiving for the past three years are limited AND frankly
- not very clear. Any channel higher than 26 is VERY
snowy and virtually useless. In the bedroom, only 6
channels are clear. Many of our neighbours have complained
and gotten nowhere, so we've kept reasonable quiet about the
substandard service provided to this building. We just
learned to live with it.
In 1999, we bought a winter home in Florida, and have spent
our winters there ever since. We have always disconnected
the cable AND the telephone every year. It was cheaper
for us to pay a reconnect fee than 4,5, or 6 months cable.
One year we did not disconnect, because our daughter came
here from PEI and was living in the apartment while we were
in Florida. I can't remember which year - maybe 1999?
At any rate, last year was no different. I called your
office and asked for the cable to be disconnected while we
were in Florida. The gentleman who came to the house
told me he could not disconnect it because it is wired in
a series or something!! That's NOT my problem, but apparently,
because you were unable to disconnect my cable, (while the
apartment was uninhabited), you just kept on billing
On our return from Florida, we were met with a whopping cable
bill ! I called your office several times, each
time being told there is no record of my original call - but
there MUST be a record of the serviceman who came out and
explained that he couldn't disconnect my cable. Why
are you putting the onus on ME? Please check your records!
I DID call, and requested a disconnection of service from
November 30 to April 30, just as I had done two of the previous
three years. A Roger's representative DID come to my
home to disconnect the cable as we were leaving - but could
not. The costs incurrent over that five-month period
were $37.65 x 5 months = $188.25. I respectfully request
that this amount be deducted from my balance owing.
We have received from you at BEST, three years of substandard
cable reception in this building, and over the past four months
have experienced SEVERAL outages as you "upgrade your systems".
Several of my friends and neighbours have called to complain
about the outages and have received a credit on their cable
bills. I would request this same courtesy.
And now the good news. Over the past month, we have had several
people in to "repair" the reception in my apartment and FINALLY,
last Monday, someone came in and actually made a difference.
It is wonderful now! This is the FIRST time since I
moved here we have got decent reception. I have
paid for an extra outlet for 15 months and for the FIRST time
we can get more
than 6 channels in the bedroom!! I would think that
almost a year and a half of poor reception would be something
that could be adjusted at your end with a credit. I'm not
looking for the world here, but you can talk to your representatives
and they will attest, the reception, until last week has
We are once again preparing the leave for Florida and I will
once again ask for a disconnection of my service. For my protection,
please instruct me as to the MOST RELIABLE method for me to
notify you of this request.
We are pleased with the limited reception we've been getting
since last Monday, and I would be happy to settle this account,
factoring in the above credits. We're not expecting
the slate to be wiped clean, but I think you'll agree that
we do have some valid point that can be confirmed by YOUR
With that in mind, please advise us of the updated and adjusted
account balance at your earliest convenience and we will settle
this account before returning to Florida.
Roberta & Alasdair H.
CAN YOU BELIEVE I HAVE STILL NOT RECEIVED EVEN THE DECENCY
OF A REPLY?!
They have NOW cut of their noses to spite their faces because
they have disconnected my cable and I am no longer a Rogers
subscriber. They just sent me a final bill.
I will pay 1/2 of it and send another copy of this letter.
BUT - because they cannot disconnect my cable unless they
disconnect all others after me in the series. So, I
get full cable and I don't have to pay for it!! HA HA
Roberta & Alisdair I
wish I could say Im surprised with the treatment you
but alas, I am not. ROGERS has an attitude
when they make errors that just makes my blood boil. Im
sure you can relate. They seldom seem to care that the customer
is upset/outraged and expect their word to be law.
I lived in Pompano Beach
for 2 years and miss the cable service. Never had a problem,
great reception and tons of channels. Since you still get
cable, enjoy it. If that changes, get yourselves a satellite
dish if possible. Youll never look back.
From: chris j.
Date: February 13, 2003
Subject: Call this an Editorial
submitted by this genius has been moved to the NEW Hate
Section of ihateROGERS.ca
From: Tad M.
Date: February 14, 2003
Subject: The Other side
submitted by this genius has been moved to the NEW Hate
Section of ihateROGERS.ca
Date: February 15, 2003
Subject: A rogers employee
When i got my job at Rogers
Video, I realy didn't have it out for them, even after working
for some time and seeing how the company treats they're customers
admittidly as walking dollar amounts i didn't. But after I
decided to try buying a cell phone, that all changed. I had
no idea what I was doing, I simply pointed at the phone I
wanted and my co-worked whipped up a 2 year contract for me
to sign (before I knew it was a 2-year contract) I had no
idea I'd be tied down to it with a service cancelation fee
of 200$ if I wanted out of it. I used the phone for a month
before I found this out once I stopped using it. Now it sits
without a battery somewhere in my basment, while I pay 25$
a month for a contract I'm not even using. Whats more is that
I asked them to obtain a new battery charger for me so i could
actually USE my phone, but after many attempts, and the ussuall
pattened 'Rogers Run-Around' I still am without one.. and
I fucking WORK for these people. I think rogers is an absurd,
tyrnt of a company, even as I get ready to leave for another
8hr shift there. No cable employee gives a shit about anything,
unless they can sell a phone and make some commission. Anyway,
be well, this site of yours really hit the spot.
Ive heard it all before
and it still pisses me off. You being happy is not important.
You paying your bill is the only thing that matters. It sucks
and I hope you spread the word cause Im only one person.
One other comment dude.
Bill Gates spent a lot of money creating "spell check".
Its only one icon to click on. Try it next time you
write a letter.
From: Michelle G.
Date: February 16, 2003
Subject: I really hate Rogers!
Hi, I am sending in my story
on why I really hate Rogers. I wasn't receiving my bills for
2 months when all of a sudden I got a phone call from some
dork in there company saying that they keep getting return
mail from me and that my account is now 2 months over due.
I asked her what address they had and sure enough it wasn't
even my address. I proceeded to give her my address and again
when she repeated it back to me she said the wrong address
again. I said, " No that is the wrong one" I repeated myself
again and then she repeated the right address finally. She
told me my bill would be in the mail again and that I could
pay it. I said okay.
A couple days later I go to use
my cell and I get a message saying that my phone has been
cut off and to phone this number. I phoned the number only
to get some pea
brain on the other line.
I said " Why is my phone cut off?" The pea
brain proceeds to tell
me because I didn't pay my bill in 2 months. I replied " You
got to be kidding me? ". Then I told him that they were the
ones that screwed up my mailing address and that I haven't
even got a bill yet. He told me that I should have paid it
regardless because I should know what my bill is each month.
I told him, uh no I don't because my bill varies from month
to month. He said my phone would be connected again when I
paid my bill. I told him to fax me my bill and that I would
pay it and then they could shove their so called service up
Finally I got my bill and paid
it but then... I get a collection agency after me for not
paying my bill. So I go through the process of paying a fee
to the bank to get my check back from them to prove that I
paid it. When I got my check back I sent it to the collection
agency to prove I paid it and then I contacted the collection
agency to ask them if Rogers was still going to take me to
court. They said it was all taken care of and it was all said
and done. I said good.
Now here I am 2 years later
and I receive a phone call one afternoon from a collection
agency AGAIN saying I owe Rogers the same amount from the
same damn bill from 2 years ago. Now I am mad. So I go
through the process of phoning my bank again and tracking
the check from 2 years ago. Thank god the bank still had it.
Now I have the check to prove again that this damn bill was
paid but I thought, why should I have to go through all
the work to prove myself right just so they don't take me
I phoned the collection agency
back and told the guy that I have the check again to prove
I paid this stupid bill but I said if Rogers wants the proof
they can take me to court for it and that in return I am going
to counter sue them for harassment and I want them to pay
me back for the checks that I had to pay for.
Needless to say now I am anxiously
waiting to see what is going to happen.
Michelle, I had a similar
billing issue which drove me near insanity. I also experienced
the ROGERS collection agency. It was some two bit agency probably
owned by ROGERS. I did owe them money but refused to pay it.
Based on the quality of service I felt I deserved a credit.
So I took it myself. I told their collection agency to go
FU** themselves (my actual words!). I told them I wouldnt
pay a dime of what they wanted and if they phoned me again
theyd hear from my attorney.
I never heard from them
again. I never paid them a dime.
I cant say for you
to do what I did. I made my choice and was ready for any consequences.
I can only share my experience. I hope you can get your situation
resolved without it costing you any more time, work or expense.